I was with Grant insurance for years before I moved to Chicago and LOVED LOVED LOVED them. All the agents are knowledgeable, and so are the admins there. They may be, on paper, a little more expensive than some companies out there, but they ended up saving me money because I could call them and talk to them about say, when I rear ended someone and was wondering if I should file. Since they are independent agents, just asking for advice didn’t mean they automatically raised my rates. AND the policy I had was so great that they covered me when someone hit my parked car, or when someone broke in another time, no questions asked. AND when I moved, they helped me find a comparable policy locally with comparable rates. THAT’s customer service.